Blog Post
NgLiShan
6 years agoCommunity Member
I am unable to put a GIF in Rise though I followed the steps, is there any reasons? Thanks!
- LauraHawk-46cb46 years agoStaffHi Ng Li Shan,
Sometimes if it takes too long to upload on your internet connection it times out. Are you using the Gifs we've provided in the download? If the Gif is too large a file it can time it out as well. I tested them all and they upload but if my internet was being slow sometimes it caused an issue. You could try the same one again or try one that is a smaller file size.
Let me know how it goes,
Laura- NgLiShan6 years agoCommunity MemberDear Laura,
Thank you for the prompt reply. Yes, I used the Gifs provided in the download. I've tried with my workplace LAN network, however it still display the error: Please verify the file type is an image and try again.
I've unzip the file too.
Thank you!
- LauraHawk-46cb46 years agoStaffDid you try using a different GIF that is a smaller file size?