Blog Post

Articles
3 MIN READ

Introducing Template Creation Guilds for Sales Enablement and Customer Service Trainers

Katie-Jordan's avatar
8 months ago

One thing we hear all the time from E-Learning Heroes members?

The most valuable way to learn is by seeing real examples from people doing similar work.

We win together when we can skip “reinventing the wheel” and share our expertise with one another.

Example Sharing is already one of the most powerful things that happens in this community—but we want to make it even more powerful. That’s why we’re launching Template Creation Guilds.

What are Template Creation Guilds?

Template Creation Guilds are working groups of 15-25 course creators working in the same industry/niche. Over four weeks, you’ll work together to create a set of around ten core templates tailored to your field.  This core template hub will be published here in the community, making it easier for others in your niche to discover templates, connect with peers, and keep building together.

We’re kicking things off with two guilds launching in March:

  • Sales Enablement 
  • Customer Service Training 

If that sounds like you, keep reading to learn more.

Who is the right fit?

This opportunity could be a great fit if you:

  • Are a Sales Enablement or Customer Service Training professional.
  • Are passionate about networking and co-working with peers in your training niche. 
  • Want to give back to the community while growing your skills. 
  • Want to build your credibility and authority in your field with an Articulate byline. 

Each participant will leave the program having co-authored a template that lives in our core template library. All templates will be reviewed and given copy and design edits by our team of experts, meaning you’ll leave this program with a piece of collateral you’re proud to include in your portfolio.

Note: We will be working with Rise in this program, and will have product experts on hand to help you make the most of the tool. You do not need to be a product expert to join.

What is the time commitment?

This program runs for four weeks, starting the week of March 16th and ending the week of April 6th.

Each Guild will meet for weekly one-hour live working sessions: 

  • Customer Service Training cohort calls will take place on Tuesdays at 3 pm EST.
  • Sales Enablement cohort calls will take place on Thursdays at 1 pm EST.

To participate in the program, we ask that you be able to commit to:

  • At least the first and last live working calls, and at least one of the live working calls in between (ideally, you can make it to all four calls!)
  • About five additional hours on your own time or with your small group to produce your group’s template

How do I get involved?

This is a pilot program, and we want to make participating as easy and low-lift as possible.

To show your interest, send an email to [email protected] (our Director of Community, who will be running this pilot) with:

Subject line:

  • “Template Guild – Customer Service Training” or
  • “Template Guild – Sales Enablement Training”

In the body of your email, include:

  • Your current role (title + company)
  • A quick note about the most recent customer service or sales enablement training you created (1–2 sentences is perfect)
  • Any scheduling constraints we should be aware of

Make sure you send the email from the email address associated with your Articulate account!

We’ll get back to you within a couple of business days, letting you know the next steps.

Note: Each Guild is capped at 25 participants. If we get more interested participants than we can accommodate, we’ll fill spots on a first-come, first-served basis. If we can’t accommodate you in this round, don’t worry—we’ll be planning more programming soon.

We can’t wait to collaborate with you and see what we build together! 

Updated 7 months ago
Version 2.0

19 Comments

  • Update as we get closer to kickoffs of these groups! Both of these current groups are about half-way registered, so if you're potentially interested in joining, make sure to reach out to me within the next week or so before they fill up :) 

    • klynn13's avatar
      klynn13
      Community Member

      I'd love to join! I work in creating Sales Enablement content and this could be incredibly insightful. 😃

      • That's awesome klynn13​, I'd love to have you! Review the article to make sure the dates & times work for you, and shoot me an email ([email protected]) with your title/company and a quick description of the last piece of sales enablement content you created and I'll help with next steps! 

  • The idea of having templates produced by people in the industry looks amazing. I work in the Health Care Sector in the UK for the NHS and would love templates and examples of how to build clinical software eLearning in an engaging way!

    • Noele_Flowers's avatar
      Noele_Flowers
      Staff

      Thank you for this comment, VickyAttridge​! I'm curious based on that: what would you personally find more interesting, a healthcare based group, or a group focussed on software simulations but not necessarily all in healthcare? 

      • ChristieBeck-77's avatar
        ChristieBeck-77
        Community Member

        I work in a similar environment to Vicky above, and I agree with software simulation templates! I'd be interested in joining that group.

  • Caine-Weiner's avatar
    Caine-Weiner
    Community Member

    I would also love to be involved in this. This is exactly what I am trying to create for new hire training. Looking to create simulations on calls that can help them build confidence with talk off scenarios and probing questions.

    • Noele_Flowers's avatar
      Noele_Flowers
      Staff

      Caine-Weiner​ our current groups just wrapped up, but since it seems like there is ongoing interest I am sure we will run a program similar to this in the future! Keep your eyes peeled :) 

  • I am very interested, but it's a bit late to join the pilot. Could you please keep me in the loop for the next batches? 

    • Noele_Flowers's avatar
      Noele_Flowers
      Staff

      For sure! Are there particular subject matter areas you are interested in being a part of? 

  • I am very interested in being involved. I bring a broad range of experience across sales, customer service, education, technology, healthcare, AI, and more; and would welcome the opportunity to contribute in the future.

    • Noele_Flowers's avatar
      Noele_Flowers
      Staff

      Hey LeanaGorsline​ — these are wrapped up for the moment, but there will be more opportunities to jump in and get involved when the template hubs go live! Thanks for your comment.