Good Morning, Jane!
I'm sorry to hear that. The best way to identify an LMS issue is to compare how your published output behaves in an industry-standard testing engine. SCORM Cloud is a free testing engine that supports AICC, SCORM, and Tin Can API (xAPI) content:
https://cloud.scorm.com This video demonstrates how to use SCORM Cloud with Articulate content:
http://articulate.fyi/1OHe39f You'll also find some helpful LMS-troubleshooting tips here:
http://articulate.fyi/1TBEwac If your content works properly at SCORM Cloud but not in your LMS, please open a support case with your LMS provider. They’ll know how best to help with LMS-specific problems.
If your content doesn't work in SCORM Cloud, we'll be glad to investigate it further. Just send me a copy of your project file using this upload link:
http://articulatecase.com