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Compliance training is a vital part of business operations—no matter where your employees are or what kind of device they're using to access training content.
That's one of the many reasons Rise ...
I've enjoyed Rise as a tool and the modules look GREAT! However....we are beset with random issues of courses not completing or hanging up in one fashion or another. (about a 1% failure rate) Have pushed the LMS provider relentlessly for a fix and they are adamant it's not on their side. But our customers can create the error on a regular basis....so regretfully, I get to remake several modules in storyline :-(
Thanks for reading and taking the time to comment and share your feedback, Tim. Sorry to hear that you've run into some snags with Rise. From reading this thread it sounds like a few others have faced similar issues so I thought I'd share a few troubleshooting tips that might help.
First, we now offer LMS Debug Mode for Rise: http://bit.ly/2nvXwdx Following the steps outlined in that link will show you (or your LMS Admin or your LMS contact) exactly what Rise is sending to the LMS. If you're uncomfortable trying to interpret the log, you can always send it to us and we'll be happy to lend a hand!
Another option is to test your Rise course in SCORM Cloud: http://bit.ly/1Qz0HwU SCORM Cloud is the industry standard for LMS testing/debugging. So, if your course works on SCORM Cloud, it should work on your LMS, too. While not a "solution," knowing that your course is working on SCORM Cloud can come in handy when trying to work with your LMS vendor.
I hope this information is helpful, but feel free to reply here if you have more questions.
Trina, Thanks for the feedback – always looking for more help and insights. We’ll continue to chase the issue. If we identify anything we’ll definitely share with both our LMS vendor and you. You’re right – not a solution per se but helps to be able to tell both our customer and our LMS vendor that it works in SCORM cloud. The other variable here can be the customer’s internet/intranet. Various security software or other programs can have unexpected collateral effects and make finding the root cause of the problem really tough. One question about Rise and SCORM Cloud. One thing that is apparent with Rise – it’s locked down pretty tightly. What I mean by that is with the web based authoring platform, it would seem like everything should work by default – Articulate is controlling that environment. Even the publish settings are pretty tightly controlled and there’s less variability possible. So…in what circumstances could you envision a course in Rise to publish successfully, yet load into SCORM cloud and fail testing? Is that possible? I’m showing my lack of technical expertise by the questions I’m asking, more than likely ☺ Thanks for replying and actively supporting these conversations. Tim Golden
5420 Corporate Blvd, Suite 207
Baton Rouge, LA 70808
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www.knowledgevine.com
[cid:image001.png@01D2F014.D0107F80]
Hi, I read your thread with great interest as I have had the same issues as you.
However, discovered where I made my mistake when I read the instruction regarding how to export RISE to LMS. I had pointed to the index.html file instead of the indexapi.html file in LMS. When this was corrected it worked perfectly. Maybe this can help someone :-)
Thanks for that feedback and experience – really appreciate it.
I’ll go back and check that further…it’s an interesting angle…we use a cloud based LMS provider to hold the content, so the pointing to the specific file you mentioned is not something we manually do. We upload a SCORM object, as a scorm object, using the zip file and the system does the rest. This provides me another conversation I can have with the LMS vendor, though….perhaps there is a path to doing what you recommend.
You're quite welcome, Tim! This seems like it's been a helpful thread to several folks and I'm glad you seeded that conversation.
As to your question about the possibility of Rise failing in SCORM Cloud, we hope a Rise course won’t ever fail in an important, industry-standard tool like SCORM Cloud, but if it does, we want to know about it right away!
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Compliance training is a vital part of business operations—no matter where your employees are or what kind of device they're using to access training content. \n That's one of the many reasons Rise ...","body@stringLength":"1162","rawBody":"
Compliance training is a vital part of business operations—no matter where your employees are or what kind of device they're using to access training content.
\n
That's one of the many reasons Rise 360 is such a great fit for compliance topics. With sleek interactions like process and sorting activities, and embedded YouTube video, knowledge checks, and quizzes, you can quickly create a budget-friendly, media-rich, and effective learning experience (like this one) that looks great on every device.
\n
Want a copy of this project? Send yourself a copy to add it to your Rise 360 dashboard.
\n
Want to try tackling compliance training with Rise 360? Get a free 30-day trial for Articulate 360 here.
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Thanks for reading and taking the time to comment and share your feedback, Tim. Sorry to hear that you've run into some snags with Rise. From reading this thread it sounds like a few others have faced similar issues so I thought I'd share a few troubleshooting tips that might help.
First, we now offer LMS Debug Mode for Rise: http://bit.ly/2nvXwdx Following the steps outlined in that link will show you (or your LMS Admin or your LMS contact) exactly what Rise is sending to the LMS. If you're uncomfortable trying to interpret the log, you can always send it to us and we'll be happy to lend a hand!
Another option is to test your Rise course in SCORM Cloud: http://bit.ly/1Qz0HwU SCORM Cloud is the industry standard for LMS testing/debugging. So, if your course works on SCORM Cloud, it should work on your LMS, too. While not a \"solution,\" knowing that your course is working on SCORM Cloud can come in handy when trying to work with your LMS vendor.
I hope this information is helpful, but feel free to reply here if you have more questions.
","body@stringLength":"1306","rawBody":"
Thanks for reading and taking the time to comment and share your feedback, Tim. Sorry to hear that you've run into some snags with Rise. From reading this thread it sounds like a few others have faced similar issues so I thought I'd share a few troubleshooting tips that might help.
First, we now offer LMS Debug Mode for Rise: http://bit.ly/2nvXwdx Following the steps outlined in that link will show you (or your LMS Admin or your LMS contact) exactly what Rise is sending to the LMS. If you're uncomfortable trying to interpret the log, you can always send it to us and we'll be happy to lend a hand!
Another option is to test your Rise course in SCORM Cloud: http://bit.ly/1Qz0HwU SCORM Cloud is the industry standard for LMS testing/debugging. So, if your course works on SCORM Cloud, it should work on your LMS, too. While not a \"solution,\" knowing that your course is working on SCORM Cloud can come in handy when trying to work with your LMS vendor.
I hope this information is helpful, but feel free to reply here if you have more questions.
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I've enjoyed Rise as a tool and the modules look GREAT! However....we are beset with random issues of courses not completing or hanging up in one fashion or another. (about a 1% failure rate) Have pushed the LMS provider relentlessly for a fix and they are adamant it's not on their side. But our customers can create the error on a regular basis....so regretfully, I get to remake several modules in storyline :-(
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I've enjoyed Rise as a tool and the modules look GREAT! However....we are beset with random issues of courses not completing or hanging up in one fashion or another. (about a 1% failure rate) Have pushed the LMS provider relentlessly for a fix and they are adamant it's not on their side. But our customers can create the error on a regular basis....so regretfully, I get to remake several modules in storyline :-(
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Rise 360: Conflict of Interest Compliance Example","moderationData":{"__ref":"ModerationData:moderation_data:1190458"},"body":"
Trina, Thanks for the feedback – always looking for more help and insights. We’ll continue to chase the issue. If we identify anything we’ll definitely share with both our LMS vendor and you. You’re right – not a solution per se but helps to be able to tell both our customer and our LMS vendor that it works in SCORM cloud. The other variable here can be the customer’s internet/intranet. Various security software or other programs can have unexpected collateral effects and make finding the root cause of the problem really tough. One question about Rise and SCORM Cloud. One thing that is apparent with Rise – it’s locked down pretty tightly. What I mean by that is with the web based authoring platform, it would seem like everything should work by default – Articulate is controlling that environment. Even the publish settings are pretty tightly controlled and there’s less variability possible. So…in what circumstances could you envision a course in Rise to publish successfully, yet load into SCORM cloud and fail testing? Is that possible? I’m showing my lack of technical expertise by the questions I’m asking, more than likely ☺ Thanks for replying and actively supporting these conversations. Tim Golden\n5420 Corporate Blvd, Suite 207\nBaton Rouge, LA 70808\n601-668-8297 Cell\n225-778-7362 Office\nwww.knowledgevine.com\n[cid:image001.png@01D2F014.D0107F80]
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Hi, I read your thread with great interest as I have had the same issues as you.
However, discovered where I made my mistake when I read the instruction regarding how to export RISE to LMS. I had pointed to the index.html file instead of the indexapi.html file in LMS. When this was corrected it worked perfectly. Maybe this can help someone :-)
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Mona,
Thanks for that feedback and experience – really appreciate it.
I’ll go back and check that further…it’s an interesting angle…we use a cloud based LMS provider to hold the content, so the pointing to the specific file you mentioned is not something we manually do. We upload a SCORM object, as a scorm object, using the zip file and the system does the rest. This provides me another conversation I can have with the LMS vendor, though….perhaps there is a path to doing what you recommend.
Thanks again!!!
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You're quite welcome, Tim! This seems like it's been a helpful thread to several folks and I'm glad you seeded that conversation.
As to your question about the possibility of Rise failing in SCORM Cloud, we hope a Rise course won’t ever fail in an important, industry-standard tool like SCORM Cloud, but if it does, we want to know about it right away!
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