Customer Service Training RECAP #494: Challenge | Recap
You know what’s a skill that never goes out of style? Great customer service.
Whether you’re working directly with customers or just t...
Updated 7 days ago
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Greetings everyone!
Here's a patient experience example regarding De-escalation training. This example uses a set of characters I reuse for scenario training in a hospital setting. Sometimes I hear people mention and recognize seeing "Josie" before.
Here with Josie and the Case of the Upset Patient, CNAs (Certified Nursing Assistant), make decisions on handling an upset patient by making choices along with consequences. See in action with handing an upset patient.
The script is very dynamic, and a great deal of work has gone into managing the questions/answers/feedbacks, Cyd. Behind the apparent simplicity of the layout, there's probably the most successful use of SL characters (casting and posing) I've seen in a long time.
Thank you Thierry for your thoughtful comment! I enjoy making the decision based scenarios and working with SMEs to make them what they may encounter.
I love how you used a real scenario and engaged the learner by interacting with the content! Bravo.
Thank you Meredith!
