You know what’s a skill that never goes out of style? Great customer service.
Whether you’re working directly with customers or just trying to keep the peace with your coworkers, knowing how t...
Updated 6 months ago
Version 3.0
Blog Post
Hear, Engage, Resolve: The Role of Active Listening in Customer Service
Active listening helps customer service agents understand customer needs and provide better solutions. It’s more than hearing—it’s about focusing, understanding, and responding effectively.
Course Key Features
Lifelike Customer Interactions
Practice real-world conversations with AI-driven Text-to-Speech simulations to enhance listening and response skills.
Immersive Role-Playing Scenarios
Navigate branching scenarios with instant feedback, helping you develop problem-solving and decision-making abilities.
Engaging Gamification Features
- Points and Scoring: Accumulate points for correct responses to track progress.
- Achievement: Unlock rewards like the Problem-Solving Pro badge based on your performance.
Link to the Course: https://www.swiftelearningservices.com/active-listening-customer-service-elearning-storyline360/
Let us know if you need further adjustments!
I like the ability to earn points based on responses and the realistic scenarios.
We're pleased to hear that you enjoyed the activity and points system.
