Welcome & Introductions

Hi everyone!

I’m Christie Catteeuw, and I’m based in Florida. I’m a Senior Learning Performance Consultant at USAA Insurance, and I’ve been with the company for 12 years across several Learning & Development roles.

In my current role, I partner closely with business leaders to identify performance gaps and design solutions that actually move metrics — not just check a training box. My day-to-day includes consulting with executive sponsors, building learning strategies, designing facilitated and on-demand experiences, and connecting learning outcomes to business impact (sales performance, retention, quality, etc.). I’m especially passionate about aligning learning to measurable results and building scalable learning ecosystems.

I joined this AI Certification Cohort because I want to:

• Integrate AI more strategically into learning design workflows
• Improve speed to development without sacrificing quality
• Explore performance consulting use cases for AI
• And honestly… stay ahead of the curve in our field

AI is already transforming how we design, analyze, and deliver learning, and I want to be intentional about how I leverage it for bo

th efficiency and innovation.

Bonus: At home, I have a red Australian Cattle Dog named Ranger (who sheds like it’s his full-time job), and I’m also a mom — which means I’m very good at context-switching and operating on limited sleep. Outside of work you can catch me at my local airfield flying planes or hanging out with long-legged horses.

Excited to learn alongside all of you!