Welcome & Introductions

Hi, all! I'm Mary Ann Williams, a Salesforce Service Cloud Release & Training Operations Specialist with Thomson Reuters. I've been with the company almost 24 years and have worn many training hats, going back to classroom training for our customers, evolving that to virtual and self-paced training, and managing global training teams. I previously used Adobe Captivate and am a big fan of software simulation for hands-on learning.

I support the delivery, adoption, and enablement of our CRM platform across our Customer Service & Support organization for release communications, training materials, and documentation. I just completed migration of our training content to Rise (as phase one) and am excited to start learning Storyline to modernize our team's courses. I've played with the AI tools in Rise quite a bit, but am just starting to learn Storyline.

I work from home in beautiful southwestern Colorado, where our only pet  is Phoebe, an affectionate barn cat who came with the house when we bought it. She prefers being outside (even in the snow), but is definitely a lap cat! She loves rolling in dirt (the softer and dirtier the better!) and follows me around outside having long meaningful (to her) conversations. So far, she hasn't provided useful solutions to any challenges at work, but I'll keep trying.

PS - I see several of you are from AZ, where my husband and I lived for almost 30 years (and may be back soon). I do miss the beautiful mild winters there, but not the heat!