Buttons will not change state when visited

Jul 13, 2022

I have created a dashboard where the learner clicks a button which has a normal, hover, and visited state.  The learner is prompted to click the button, it takes them to the next slide, they are provided information, click within that slide, taken to watch a video on another slide.  After the video concludes they hit the next button to be taken back to the dashboard to click another button.  However, when they return to the dashboard the button is not in the visited state.  I have a trigger set up to change the state of the button to visited when the learner clicks.  Any suggestions?

1 Reply
Maria Costa-Stienstra

Hi, Mindy.

Thank you for reaching out!

It sounds like you're manually creating triggers for the built-in states (visited, in your case). When using Built-in states, there's no need to create a trigger to change the object into that state. The logic is all done by Storyline for you.

Try disabling or deleting the trigger that changes the button to the Visited state to see if it works. If it doesn't, can you share the .story file so we can help you troubleshoot?