Forum Discussion
-MP4 files not recognize as such by Storyline-
Hey Guys,
I need to put some MP4 files in Storyline 360 but when I select them the software tells me that the names migh be incorect or that they might not be MP4s at all. I checked the name and th...
Hi Marc-Antoine I saw an answer from RutwinGeuverink in a post from way back (see link below). The solution offered still appears to be valid today - it may be worth trying. Below is an excerpt from the post, there is a longer explanation on the whys and wherefores and some links on the post should you wish to dig in further.
"Most likely the mp4 file in question contains a non-supported combination of audio and video - What is the source of your mp4 file? You could try to convert your file to a more compatible MPEG-4 format. https://cloudconvert.org/ (just select from mp4 to mp4)"
Storyline is not recognzing the MP4 format | Articulate - Community