Forum Discussion

AndrewPulford-b's avatar
AndrewPulford-b
Community Member
9 months ago
Solved

360 Review not allowing external reviewer comments

Anyone else getting this issue - external reviewers can't enter comments (link is set to anyone with the link - no Articulate account required). Was working fine last week. Thanks  
Review 360
  • EricSantos's avatar
    EricSantos
    9 months ago

    Hello everyone, 🎉

    Thanks for your patience while we worked on a fix. I’m happy to let you know that the issue has been resolved.

    Let us know if you still have issues, and we’ll work closely with you.

ScottFoster's avatar
ScottFoster
Community Member
6 months ago

I am now encountering this issue. My reviewers are unable to leave comments unless entering an email and a password? I've tried clearing the cache, using different browser, etc. 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    6 months ago

    Hello ScottFoster​, 

    Thanks for reaching out. I want to confirm that this feature is working on my end. We aren't experiencing any other reports of this. 

    As my colleagues have recommended earlier in this thread, I suggest opening a support case and sharing the email addresses of your reviewers. That way, we can check if their emails are currently linked to existing Articulate IDs. 

    Looking forward to hearing from you!