Forum Discussion
A request to record your progress in the Learning application has failed
I'm having a problem with the success factors lms giving me this message. It's frustrating in that it seems as though, everything I'm doing in my modules seems to be the same as before. I'm getting this error now when the exit module button is pressed. The results are being tracked properly in the lms, I'm just getting this popup. I have tried about 10 different changes to my output methods but it keeps coming up. I'm using scorm2004, 4th and have tried it with both methods of completion: when the learner has completed a quiz and using the complete course trigger.
" A request to record your progress in the Learning application has failed. Please check your internet connection. If the issue persists, reach out to your internal support organization for further assistance."
17 Replies
The following are the specs.
Google chrome 97.0.4692.71 64bit
OS is Windows 10 Pro. Version 20H2.
LMS version is:
Release: b2111.20220114010931
UI version: SAP Fiori
Edition: Enterprise
Admin version: OneAdminI was just going to post the same thing. We have SuccessFactors and we are getting the same thing. The only thing we have found is to revert back to the Nov. 2 version. I would love to know what the fix is.
Hey Cary. I see now, how to install an old version of 360. Did you just publish the story file out of the older version or did you have to rebuild it? Any changes that you made to the story file?
Just published it out of the older version. No need to rebuild. I just don't want to have to keep doing this.... I Want to know why this is happening.
Thanks, Video Nexus and Cary.
I've opened a support case for each of you so that you can work directly with one of our support engineers.
I'm curious if this issue is specific to your LMS, or is the issue happening in another LMS environment, such as SCORM Cloud?
Hi Leslie.
Thanks for piping in. I've tried the files in Scorm Cloud and haven't gotten any errors and the reporting looks fine.
I appreciate the update, Video Nexus. I can see that you are currently working directly with Ronaziel.
Ok. The November 2nd install ran with no issues. There is something in the new versions that reacts poorly with SAP.
Following - we received the same message from one of our users today and have never seen this message before. We are about to upgrade our SAP. I wonder if its associated to it.
Hello all, we are experiencing the exact same behaviour. Through testing we also identified the suspend course/exit command being the trigger for the problem.
We have also seen this behaviour in old content from our LMS which has not been updated. This points to the issue being with SAP, possibly from the last product release we had in November.
We have spoken to someone at SAP this week who is escalating the issue to the product engineers.
We had the same problem at our company. Has anyone heard of an SAP patch that might resolve this problem? I see Jody McGurk has a ticket that is being escalated. Jody, have you heard anything since then? I've created an SAP ticket but they don't see any hint of the error in the SAP logs, and we are having difficulty reproducing it (even when same person takes the same course from the same machine)...
Hi David, we are making little progress with SAP. They are trying to suggest we are causing the error due to data being sent the LMS. We have highlighted the fact this is affecting courses which have worked fine for a long period of time until the recent update. We are still awaiting any meaningful reply or advice. I will post an update here if we have any progress.
