A request to record your progress in the Learning application has failed

Jody, thank you so much for your response.

For us, the training completion is actually recorded correctly.  The users see this error and get confused though (e.g., take the training a second time, etc.).  Normally with SAP we get traction on issue resolution by doing a recording of network traffic during a session where the issue occurs (e.g., open Chrome -> Developer Tools -> Network tab, record error & download HAR file to send to them).  However, in this case we are not able to reproduce the error, and thus are unable to get a recording of it.  One of the things we tried doing to reproduce is having the same user take the exact same course  / content on the exact same machine / browser; the second time they took it, there was no error. 

We thought it may be a timeout, so we took the same course that the user reported as failure and waited longer than the "keep alive" setting.  The error did not occur and we did not time out.  (An interesting side item is that the SAP "Delivering Structured Content" guide says that if the network trace, as described above, shows "checkStudentAction.do", then the problem is not timeout.  And our trace showed that at the exact "keep alive" time.  So, at least for our test, that was not the issue.  Of course, we can't confirm this is not the problem for users actually experiencing the problem because we can't reproduce it.

You indicated your testing revealed the "suspend course/exit command being the trigger for the problem".  Would you mind to share how you determined / found that?

Our SAP ticket has only now (after pressing with our Customer Service Manager) started getting traction.  I'll repost if they find / share anything meaningful.