Forum Discussion
Adding videos to a slide causes a black/grey border to appear
Is there any solution for this? We have avatar videos throughout our modules and we are getting complaints about the video borders that I can't seem to remove.
No resolution as far as I'm aware... Articulate is usually pretty good about following up on threads like this when a solution has been rolled out.
Hi jauscrick!
Sorry to hear that you've also run into this setback!
We're still tracking the Storyline bug where a grey border gets applied to imported images taller or wider than the Storyline stage.
I've included your voice in the bug report so we can notify you as soon as a fix is ready. In the meantime, as a workaround we suggest scaling your media files in a way that Storyline 360 will not need to scale the element upon import.
If you need help with applying that workaround, feel free to upload your .story file here in the discussion or privately through a support case.
Looking forward to hearing from you!
Steven, not sure why the bold emphasis on images taller or wider than the stage? Are you suggesting that if the video/image is the same size of the stage or smaller there's no grey border?
Granted, I haven't read through all of the comments here to see if this was suggested but I posted this potential solution the other day for someone else. It does alleviate the bottom/right border artifacts in tests I have run. Perhaps it will fix your problem.
This uses a CSS filter to move the rendering from the CPU to the GPU, which seems to fix the issue. Could be applied to videos individually, or as a Master Slide trigger applied to all visible videos at once for each new slide.
Note: For my setup, this only seems to be an issue on displays with a pixel ratio greater than 1. My displays with lower ratios do not show the artifacts at any scale size.
