Forum Discussion

Alistair's avatar
Alistair
Community Member
3 years ago

Adding videos to a slide causes a black/grey border to appear

I've been encountering a bug in the latest Storyline update (I can't confirm if its from the latest update, or a previous one).  Whenever I add a video to a slide, it causes a black/grey border to...
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
4 days ago

Hi jauscrick​!

Sorry to hear that you've also run into this setback!

We're still tracking the Storyline bug where a grey border gets applied to imported images taller or wider than the Storyline stage.

I've included your voice in the bug report so we can notify you as soon as a fix is ready. In the meantime, as a workaround we suggest scaling your media files in a way that Storyline 360 will not need to scale the element upon import.

If you need help with applying that workaround, feel free to upload your .story file here in the discussion or privately through a support case.

Looking forward to hearing from you!

BrianAllen-LNRS's avatar
BrianAllen-LNRS
Community Member
4 days ago

Steven, not sure why the bold emphasis on images taller or wider than the stage? Are you suggesting that if the video/image is the same size of the stage or smaller there's no grey border?