All images disappeared

Hello everyone!  This has been an ongoing issue for us for at least the last 6 months.  We have opened 2 cases and we were advised on the first case to set up a totally separate profile for Storyline which is great except all the working files are still on the original profile.  The second answer was that this has never happened to anyone before so it must be our IT problem.  By the way - IT confirmed it was not.  I have had minor success with putting all my image files in Power Point and then copy/paste the images into Storyline 2 because inserting an image only keeps the image in place while the file is open.  Once it is saved/published/zipped the images and some audio are gone.  We chose Storyline because Captivate is so unwieldy to use.  We kick out 5 or 6 tutorials a week sometimes and need the rapid editing that Storyline 2 provides.  Unfortunately, now, it is taking 2 or 3 times longer to complete our work.  This is not a good thing!  Get with it Articulate and fix your awesome product.