Forum Discussion

AllisonLaMotte's avatar
AllisonLaMotte
Staff
12 years ago

All images disappeared

Hello, This morning when I was working on my storyline file, all of a sudden the images disappeared. The strange thing is that I can still see them in the thumbnails, but when I go to the actu...
storyline 360
RaleighMaupin1's avatar
RaleighMaupin1
Community Member
5 years ago

I continue to have this issue on certain projects, and it's EXTREMELY frustrating and inefficient. Surprising that this issue seems to have come up over 7 years ago, and still exists today. Images are there, but not visible, only their bounding box appears when clicked. Could this be dependent on how large an image file is? Wish we could get more insight into this issue from the Articulate team. I'm an avid Articulate user, and always update my software when there's an update and exclusively work with local files. I've replaced all graphics in my project in which this is happening, then when I published it, they're gone again. And when I open the file, sure enough they've disappeared again.

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    5 years ago

    Hello Raleigh,

    I'm so sorry you've experienced this issue as well, and I can understand the frustration.

    It sounds like you're following best practices when working with a project file, and the cause of this issue can be difficult to track down, so from here, I'd recommend connecting with our support engineers to help troubleshoot. They're experts and happy to help!

    CONNECT WITH A SUPPORT ENGINNER.