Forum Discussion

LanceM's avatar
LanceM
Community Member
2 months ago

Allow Forward Seeking on Video Block Isn't Working

I am trying to allow people to fast-track through videos. I have the settings correct to "Allow Forward Seeking" but when I try it, it still doesn't let me or when I preview it, it doesn't work. I'm ...
rise 360
JohnathanSalter's avatar
JohnathanSalter
Community Member
2 months ago

This is happening to me and multiple colleagues as well. It wasn't previously an issue we'd encountered until sometime in June, now all the uploaded videos in all the modules will not allow forward seeking regardless of the setting.

So far I've been able to get it working in Firefox, but not in Chrome or Edge. Clearing the cache didn't fix it. Incognito mode didn't work. All browsers are up to date with the latest versions.

StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi JohnathanSalter​!

Sorry to hear you're having trouble with video playback, from your Rise 360 course!

I see that you've also opened a support case and have been troubleshooting with my colleague, Luiza. It looks like she just replied to your e-mail, sharing insight and next steps to try.

We can continue the conversation through your case to keep all information in one spot.