Forum Discussion
Allow Forward Seeking on Video Block Isn't Working
I am trying to allow people to fast-track through videos. I have the settings correct to "Allow Forward Seeking" but when I try it, it still doesn't let me or when I preview it, it doesn't work. I'm ...
Hello NicholetteInman,
Great call opening a support case! I see that my colleague Genelyn is working with you and will be taking a closer look at your Rise course. You're in excellent hands!
We'll continue the conversation over in your case, so everything is in one spot! Enjoy the start to the fall season!
After much testing, the issue for me has been tracked down to Cisco Secure Gateway stopping the forward seek.
We added articulateusercontent.com to the SSL decryption exemption, and it seems to scrub again in Chrome and Edge.
I have included a note on this on my support ticket.