Forum Discussion

JohnFreiberger's avatar
JohnFreiberger
Community Member
7 months ago
Solved

Are folders in Rise 360 "local" shortcuts?

Hello, The team I am on recently migrated from one company's Articulate team to a new company's Articulate team. We see that our content is visible in Rise 360, but any folders created are gone. I ...
rise 360
  • JoseTansengco's avatar
    JoseTansengco
    7 months ago

    Hi JohnFreiberger,

    Thanks for reaching out!

    Yes, you are correct. Team Folders and how they are arranged and shared exist only within the Teams subscription that created and organized the folders. These folders aren't carried over when users migrate to a new Teams subscription. You'll need to recreate them if you want them to look the way they did in your previous subscription.

JoseTansengco's avatar
JoseTansengco
Staff
7 months ago

Hi JohnFreiberger,

Thanks for reaching out!

Yes, you are correct. Team Folders and how they are arranged and shared exist only within the Teams subscription that created and organized the folders. These folders aren't carried over when users migrate to a new Teams subscription. You'll need to recreate them if you want them to look the way they did in your previous subscription.