Articluate Storyline 360: States not working properly?

The built-in states (including Visited) have built-in superpowers. In the case of Visited, it changes to the Visited state when the item is clicked. But none of the objects in your picture matches the states in your picture. So I assume you are trying to click a second object and have "Quick Ship Units" change to Visited state. To do that, you have to create your own trigger. But that brings you other problems. The built-in state takes personal offense at you messing with it, and may not work. So what you have to do is create a custom state with a custom name (like "ButtonVisited"). Then the trigger can read "Change state of 'Quick Ship Units' to ButtonVisited when user clicks on Button 3".

Or, you could attach your .story file here, and people like Tom and me could see what is actually happening.