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SamBarnard-98a4's avatar
SamBarnard-98a4
Community Member
2 days ago
Solved

Articulate 360 Desktop Launcher - Stuck in a loop

Hi all, Has anyone encountered the scenario of launching the Articulate 360 desktop launcher and run into the following loop: Launcher opens with message that you're being redirected to your we...
advice
Articulate 360
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  • SamBarnard-98a4's avatar
    SamBarnard-98a4
    17 hours ago

    Hi,

    This issue has been resolved through a support ticket.

    Kind regards,

    Sam

SamBarnard-98a4's avatar
SamBarnard-98a4
Community Member
1 day ago

Hi Steven,

I've opened a support case with more details.

I did try changing the default browser from Chrome to Edge and FireFox without any success.

I also tried uninstall > restart > Install of the desktop app with no luck.

For whatever reason, the desktop client has suddenly become broken on my laptop and refuses to work.

As feedback on this process: Is it possible this login process is streamlined and done through the desktop app without having to open a browser, login and redirect back to the app? Other software that use a desktop app/launcher for their programs do it seamlessly within the app without needing to open a browser.

Kind regards,

Sam

LucianaPiazza's avatar
LucianaPiazza
Staff
1 day ago

Hello SamBarnard-98a4, 

I see that you're working with my colleagues Cleober and Chinmay within your support case. You're in excellent hands! We'll continue the conversation over there, so everything is in one spot!