Forum Discussion
Articulate 360 e-learnings can no longer be started —> only white page appears
Dear Community
I have received reports from some users of our Articulate 360 e-learning courses that they are unable to start the e-learning courses. Only one white page appears. It doesn’t matter whether you try the Edge or Chrome browser. Oddly enough, accessing the same e-learning courses works for me and other users. Shutting down and shutting down your computer did nothing either.
I have received reports from some users of our Articulate 360 e-learning courses that they are unable to start the e-learning courses. Only one white page appears. It doesn’t matter whether you try the Edge or Chrome browser. Oddly enough, accessing the same e-learning courses works for me and other users. Shutting down and shutting down your computer did nothing either.
Does anyone have an idea as to what this might be and how the problem could be solved?
Thank you for every tip
Salty
Salty
Hello, Hervé! I have a few questions for you to help determine the cause:
- Is your course hosted in an LMS?
- Have you made any updates to the course, and uploaded the new version?
- Have the affected learners started the course before the updates, and now are seeing the blank page when they go back?
If you answered yes to those questions, try using our "reset learner progress" feature when you export your Rise 360 course.
