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JohnnyBriggs's avatar
JohnnyBriggs
Community Member
1 year ago
Solved

Articulate 360 Login Loop – Requesting Immediate Assistance

I'm currently unable to log in to Articulate 360. When I attempt to sign in, I get the message: "You're being redirected to your web browser to sign in." The browser opens, I successfully sign in, bu...
Articulate 360
  • JoseTansengco's avatar
    JoseTansengco
    1 year ago

    Hi JohnnyBriggs,

    Sorry to hear that you ran into this issue. 

    Good call on opening a case with our team. I can see that my colleague Lejan is already working with you on resolving the problem. While waiting for his response, here's a troubleshooting step you can try to reinstall Articulate 360 from scratch on your machine so we can start completely fresh. Then, please let me know if the issue has been fixed. I want to ensure we get you up and running as quickly as possible.

    If the issue persists, please let us know through the support case so we can continue checking what's preventing you from signing in.
     

JohnCurran's avatar
JohnCurran
Community Member
1 month ago

All seems to be normal again. Thanks KellyAuner​ for ensuring it was fixed speedily. Just to say that I have noticed this 'bounce' behavior before where the browser and the launcher app are battling each other. Usually one won out but this time it was deadlock.