Forum Discussion
Articulate 360 Peek Window issues
I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline...
Hi Chris,
This issue is still open for our team to investigate, but it seems to be related to how Windows handles scaling. You'll want to check that both monitors are using the same resolution. Let me know if that solves it for you!
Hi Thanks for the email, gosh the issue has been going for some time now, any idea on an ETA resolution?
Cheers
Chris
I have been having issues with Peek for about 4-5 months now and still no resolution from neither my HD or Articulate Support.
Articulate's last solution is a remote session but I am in a secure environment and Articulate does not have the clearance to do a remote session to my machine.
Sure wish I could do a screen video, but since PEEK IS DOWN that ain't happening!!!
My problem is, the app installs and updates fine, but when I run it, the icon appears in the SysTray for a bit, but once hovered over, disappears (like something deleted it or shut it down).
I have had our HD people all over this and our HIPS team has bloodied their monitor trying to figure out what it could be....I am at a loss, since the software WORKED when I initially installed it, and when I went back to actually USE it in about a month, it did the above action and has had 0 change since... re-install and complete cleaning of the app suite seems to make no change.
So far, I have has Joshua Crigger, Rowie Barcelona,4- and Victor Reyes assist from Articulate and they have not been able to fix it.
Michael K. Pool
SMEIII, Security+, CIW
SPAWAR Systems Center Atlantic, Charleston SC USCG IPT
Atlas Technologies, Inc. | Veteran Owned - Veteran Inspired
5416A Rivers Ave. St. 105 North Charleston, SC 29406
843.275.2308 CG Help Line
843.554.6111 Contract Office
843.376.3334 Personal Mobile
843.725.2286 FAX
mpool@atlas-tech.com
Michael.K.Pool.ctr@Navy.mil
Michael.K.Pool3.ctr@Mail.mil
www.atlas-tech.comHi Michael,
Just an FYI that it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Also, this issue is something our team is looking at currently, so we'll keep you posted as soon as we have more info.
