I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline on the other). The Peek screen recorder seems to be a bit confused by that. When I try to record something, the \"window\" that shows up is about four inches from the screen I choose.
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For example, if I choose \"full screen\" of the monitor on my left, it puts the red box mostly in the middle of the two monitors instead of fully over the left side. I am posting a screen shot of where the window goes on this page for an example (attached). The weird thing is that it will record the screen as if it is in the proper place (though does record the line of record box itself). If I move it with the move crosshairs to cover the window fully over the where I want it, it does not record correctly (it acts offcenter). I've tried playing with various things in Properties to see if it is a \"compatability\" thing, but haven't found an answer yet. Anyone have any ideas?
I have been having issues with Peek for about 4-5 months now and still no resolution from neither my HD or Articulate Support.
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Articulate's last solution is a remote session but I am in a secure environment and Articulate does not have the clearance to do a remote session to my machine.
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Sure wish I could do a screen video, but since PEEK IS DOWN that ain't happening!!!
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My problem is, the app installs and updates fine, but when I run it, the icon appears in the SysTray for a bit, but once hovered over, disappears (like something deleted it or shut it down).
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I have had our HD people all over this and our HIPS team has bloodied their monitor trying to figure out what it could be....I am at a loss, since the software WORKED when I initially installed it, and when I went back to actually USE it in about a month, it did the above action and has had 0 change since... re-install and complete cleaning of the app suite seems to make no change.
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So far, I have has Joshua Crigger, Rowie Barcelona,4- and Victor Reyes assist from Articulate and they have not been able to fix it.\n
Michael K. Pool\n
SMEIII, Security+, CIW\n
SPAWAR Systems Center Atlantic, Charleston SC USCG IPT\n
Atlas Technologies, Inc. | Veteran Owned - Veteran Inspired\n
5416A Rivers Ave. St. 105 North Charleston, SC 29406\n
843.275.2308 CG Help Line\n
843.554.6111 Contract Office\n
843.376.3334 Personal Mobile\n
843.725.2286 FAX\n
mpool@atlas-tech.com\n
Michael.K.Pool.ctr@Navy.mil\n
Michael.K.Pool3.ctr@Mail.mil\n
www.atlas-tech.com
I have been having issues with Peek for about 4-5 months now and still no resolution from neither my HD or Articulate Support.
\n\n
Articulate's last solution is a remote session but I am in a secure environment and Articulate does not have the clearance to do a remote session to my machine.
\n\n
Sure wish I could do a screen video, but since PEEK IS DOWN that ain't happening!!!
\n\n
My problem is, the app installs and updates fine, but when I run it, the icon appears in the SysTray for a bit, but once hovered over, disappears (like something deleted it or shut it down).
\n\n
I have had our HD people all over this and our HIPS team has bloodied their monitor trying to figure out what it could be....I am at a loss, since the software WORKED when I initially installed it, and when I went back to actually USE it in about a month, it did the above action and has had 0 change since... re-install and complete cleaning of the app suite seems to make no change.
\n\n
So far, I have has Joshua Crigger, Rowie Barcelona,4- and Victor Reyes assist from Articulate and they have not been able to fix it.\n
Michael K. Pool\n
SMEIII, Security+, CIW\n
SPAWAR Systems Center Atlantic, Charleston SC USCG IPT\n
Atlas Technologies, Inc. | Veteran Owned - Veteran Inspired\n
5416A Rivers Ave. St. 105 North Charleston, SC 29406\n
843.275.2308 CG Help Line\n
843.554.6111 Contract Office\n
843.376.3334 Personal Mobile\n
843.725.2286 FAX\n
mpool@atlas-tech.com\n
Michael.K.Pool.ctr@Navy.mil\n
Michael.K.Pool3.ctr@Mail.mil\n
www.atlas-tech.com
Hi Thanks for the email, gosh the issue has been going for some time now, any idea on an ETA resolution?
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Cheers
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Chris
Hi Thanks for the email, gosh the issue has been going for some time now, any idea on an ETA resolution?
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Cheers
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Chris
Hi Michael,
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Just an FYI that it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
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Also, this issue is something our team is looking at currently, so we'll keep you posted as soon as we have more info.
