Forum Discussion
Articulate 360 Peek Window issues
I apologize is this is covered elsewhere, but I didn't see it if it is. I have dual monitors because I find it easier to develop that way (pull up material in Word on one screen, copy into Storyline...
I ran into the same issue as noted above with Peek and contacted support but didn't get a resolution. Today when I tried Replay, same problem. The video was framed correctly, but the output video over an inch out of frame and the cursor movements didn't align with where they should have been on the screen. I found a trouble shooting thread for Replay that suggested changing the monitor resolution to 1600 x 900. After doing so, both Peek and Replay worked fine. I am also using dual monitors and Windows 10. This seems to be a common issue from what I've seen on Articulate forums. I'm fairly new to the program, but this fix worked for me. I might recommend to support that on any alignment issues they offer this as a first trouble shooting step. I had given up on Peek, but can use it again for our software demo purposes on the LMS with this fix.
Thanks for sending a solution. Unfortunately for me, it would disrupt too
many things to change resolution like that just to use Peek. However, other
folks may benefit greatly from your detective work, so great you took the
time to share!
I have several other programs that do screen capture, so not a big loss to
me. I am disappointed that this has been a problem for so long though. I
know it is pretty pricey, so it feels wrong to me that we are paying for
two programs that don't work for us. It does make me wonder if we should be
paying for the full 360 suite.
Of course, having said that, Storyline 360 is a wonderful product! Also, I
particularly love and use Articulate Review for review by several people,
so it would be hard to give that up.
