Forum Discussion

TomMartin-5fb68's avatar
TomMartin-5fb68
Community Member
2 months ago

Articulate Replay video issue

Hi, I've uploaded a video file (2GB) to replay and can save the project however when I try to re-open it I encounter the following error messages and the file won't open. This happened about two ...
Replay 360
KellyAuner's avatar
KellyAuner
Staff
2 months ago

Hi, TomMartin-5fb68!

Thanks for reaching out and including these screenshots. I see my teammate, Phil, is currently reviewing your file. They'll be in touch shortly!

  • KathrynHarris-c's avatar
    KathrynHarris-c
    Community Member
    4 days ago

    I am having the same issue. Very frustrating. 

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      3 days ago

      Hi KathrynHarris-c​, 

      I appreciate you reaching out and letting us know you're experiencing the same behavior as Tom. 

      • Just to confirm, when uploading a video and relaunching Replay, are you receiving the same error message as Tom or something different?

       

      I want to confirm our colleague Phil has logged this behavior as a possible software bug. We'll share any updates in this thread so everyone is in the loop. 

      As a workaround, you can try re-encoding your video to make it less than 2GB with a tool like Handbrake. If you exceed 2GB in total by using multiple videos under 2GB, the issue will not happen. 

      Looking forward to hearing from you! 

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