Forum Discussion

RamakantThorat-'s avatar
RamakantThorat-
Community Member
2 years ago

Articulate Rise - Content missed in exported file

Hello Team, I received one Rise course from the client and i created a copy and exported the content for translation. But later on after translation was done and imported the file back into the ri...
Rise 360
Chris-Santos's avatar
Chris-Santos
Staff
2 years ago

Hi Ramakant,

We have seen this happen before but have since fixed this.  If the XLF file was exported a couple of weeks ago, can you export a new one again?

Please send me a copy here if you have just recently exported the file.  You may also send the file to us privately by opening a case with our support team.  We'll look into this immediately to find out what is happening.

  • FrdrickBergeron's avatar
    FrdrickBergeron
    Community Member
    2 years ago

    Hi Christopher,

    We're having the same issue with a course where all Flashcards have not been translated. When looking at the original translation file (exported on Aug 2) we found out that none of the Flashcard text where in the translation file. 

    You're saying that you 'fixed' that issue. When was that fixed applied? Before or after Aug 2 (last Wednesday), the day we exported our document.

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