Articulate Rise Courses Reaching 100% but Not Tracking Completion

Hi EdMurphy-042b0c,

Thanks for laying out the details so clearly, including your publish settings and the difference between the progress bar in the player and the one on the ALM course page. That distinction is a helpful one to share with learners.

What I’m hearing is that you’d like learners’ completions to sync reliably, even when someone doesn’t exit the player the way you hope. Your suspicion lines up with our guidance, since SCORM 2004 requires learners to fully exit the course for completion data to show in LMS reports. One option that may help is turning on the Exit Course Link when you publish for LMS, which puts a link in the upper right corner of the course. You’ll find that setting in publishing an LMS package. It also helps to test the package in SCORM Cloud to see whether completion reports there, and to enable LMS debug mode so you can see what the course sends to the LMS during a session that didn’t sync. You’ll find more tips in troubleshooting LMS issues.

If anyone in the community has found Adobe Learning Manager settings that helped completions sync more reliably, we’d love to hear what worked.