Forum Discussion

AnnalieNel's avatar
AnnalieNel
Community Member
9 months ago

Articulate Storyline 64 bit install issues

Hi all, I checked my Articulate 360 Suite for any updates, and it indicated I do not have any updates.  Yet, when I check the version of Storyline I have, it is from 2023.  I then downloaded Storylin...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
9 months ago

Hi AnnalieNel,

Thanks for reaching out!

I see you've connected with my teammate, Christian, in a support case. We can continue troubleshooting there!

 

If anyone is experiencing a similar issue, you may want to check if your Articulate 360 desktop app needs an update. Here's how:

  1. Select the Articulate icon in your computer’s system tray (It's usually near the clock, in the bottom-right corner)
  2. Right-click the icon and select Quit to close the app
  3. Open the Control Panel on your computer.
  4. Navigate to Programs > Programs and Features.
  5. Uninstall all Articulate 360 applications, including:
    • Articulate 360 desktop app
    • Storyline 360
  6. Download the latest version of the Articulate 360 desktop app.
  7. Right-click the installation file, choose Run as administrator, and follow the prompts to complete the installation.
  8. Once the desktop app is installed, open it and log in using your Articulate 360 credentials.
  9. Click the Install button next to Storyline 360 to download and install the latest version.
  10. Repeat this process for any other apps you need, such as Replay 360 or Peek 360.