AUDIO and SCREEN is CHOPPY

Hi Silvia,

It's not something I've run into - and I record a lot of things in Peek! 

Have you checked to see how it behaves when you're only running Peek and the application you're trying to record? How does the MP4 that's created playback vs. what you upload to Review? Are you using a USB mic, wireless, or the built-in computer mic? 

I am getting this very frequently as well, especially when recording Excel. Lots of frames are dropped at a time.

Thanks for sharing your experience here, Victor. Really sorry you're running into that audio issue as well – we're here to help!

Ashley asked some great questions above to help us dig deeper – are you able to share a little more detail on your microphone setup and if there's any difference between both audio files?

We'll be standing by!

Thanks for clarifying that, Victor! I'm happy to help you get to the bottom of this.

To start, let's see if a simple Peek repair helps. If it doesn't, I have a few more questions:

• You mentioned you notice the choppiness/dropped frames when recording in Excel as well as other programs – can you let us know which ones?
• Do you notice any patterns across the affected recordings – are they all a certain length, etc.?
• Are you able to share one of your Peek recordings in this thread, or privately here?

I'll be here!

This is a perfect example: The ambient office audio starts to stutter, and the activity of me typing in data is lost, since so many frames drop that cells fill in 2-3 at a time.

https://360.articulate.com/review/content/aadcc3b3-4200-48a4-9a2a-9805b51f8a56/review

Thanks for the thorough details, Victor! Really appreciate you working through this with me.

I'm going to compile my notes and open a case for you to work with our support team on this, so we can do a deep dive into that wonky behavior.

Look out for an email from someone on the team with some next steps – I'll follow along as well!

Hi, all. It's me again 👋 I just wanted to circle back here to let you know that we released another update for Articulate 360!

This update includes a fix for an issue in Peek where audio would sometimes skip or stutter when previewing a recorded screencast.

You can take advantage of this fix by updating your software to the latest version. Many thanks again for bringing this to our attention, and let us know if you have any other questions!

Hello!  

I'm having this same issue: Choppy audio and visual once recorded. It's really put a wrench in my week as I need to get this tutorial out ASAP. 

I have tried the following: 

• run the repair noted above
• ensured I have the latest version of Peek
• restarted and hard-rebooted my computer

Another issue I'm seeing is that Peek will only open for me when my laptop is not docked at my workstation. This isn't the case for anyone else on my team, and my guess is that the issues are related. 

Help? 

Thanks in advance!

Thanks for reaching out, Natasha! I see you're already working through this with Rowie. Keep us posted on what you find out from your IT team!

Hi,

I'm having the same issue with the Peek audio, I've tried my wireless, USB and in-built microphone and all three times my audio was cutting off... any quick fixes?

I have the latest version.