Forum Discussion

MarkMatheson's avatar
MarkMatheson
Community Member
3 years ago

Audio cutting out. SL360 publish, on LMS

Hi, We are having an issue where a client, reviewing a module we created, is constantly getting an audio issue where the audio cuts out on most slides after 2/3 seconds. Its a bit random, but happ...
storyline 360
KellyAuner's avatar
KellyAuner
Staff
3 years ago

Hi, Mark!

I'm so sorry to hear that your client is experiencing this issue with the course. Since your team isn't running into this issue, I'm inclined to think it's not file-related, but testing it in SCORM Cloud will help determine if the LMS or project may have something to do with it. 

If the course plays as expected, then you'll know the issue isn't on the Storyline side. If you're comfortable sharing the file, I'd be happy to test it out on my end. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.

MarkMatheson's avatar
MarkMatheson
Community Member
3 years ago

Thanks Kelly, I tend to agree it does sound like its not the file that is causing the issues. We are continuing to troubleshoot, and it may be to do with the clients work VPN, but that is unconfirmed at this point.

I just found it odd that whilst most VO was cutting out after a few seconds, some slides played with no issue, and with no obvious reason why.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Mark,

    If you need additional information to help you troubleshoot the behavior in your LMS, you can always enable the LMS debug logs for your course so you can check which event happens right before the issue occurs: 

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