Forum Discussion
Audio cutting out. SL360 publish, on LMS
Hi,
We are having an issue where a client, reviewing a module we created, is constantly getting an audio issue where the audio cuts out on most slides after 2/3 seconds. Its a bit random, but happ...
I’m having a similar issue. I uploaded the file to scorm cloud and had no problems, but the client is experiencing a lag. What is best way to proceed?
Hello Nancy,
I'm sorry for the trouble with your client experiencing a lag in the Storyline course. Great idea to open a case with a copy of your project file! I see you've connected with my teammate, Georvy, and he suggested changing the publish quality of your Storyline project to Static. He also indicated that your client may have a slow internet connection, resulting in latency.
Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!