Forum Discussion

MonicaDirk's avatar
MonicaDirk
Community Member
3 years ago

Audio error: file not recognized

I'm trying to upload an M4A file in Rise 360 and am getting an error that the file type isn't recognized. The file is well under the 5 GB size limit, is stored on my desktop, and the file name has n...
rise 360
LorriCerro's avatar
LorriCerro
Community Member

I'm having this same problem.  What's the fix?

hazelB's avatar
hazelB
Staff
3 years ago

Hi Lorri! Sorry to hear you're encountering the same issue! Does it happen to all your M4A files or just a particular one? You can open a case with us here and share your file(s) so that one of our technical support engineers can take a look.

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