Forum Discussion

MonicaDirk's avatar
MonicaDirk
Community Member
4 years ago

Audio error: file not recognized

I'm trying to upload an M4A file in Rise 360 and am getting an error that the file type isn't recognized. The file is well under the 5 GB size limit, is stored on my desktop, and the file name has n...
rise 360
LorriCerro's avatar
LorriCerro
Community Member
4 years ago

I'm having this same problem.  What's the fix?

hazelB's avatar
hazelB
Staff
4 years ago

Hi Lorri! Sorry to hear you're encountering the same issue! Does it happen to all your M4A files or just a particular one? You can open a case with us here and share your file(s) so that one of our technical support engineers can take a look.