Forum Discussion

EwaMwaura-89531's avatar
EwaMwaura-89531
Community Member
5 years ago

Audio gets louder with time

Dear team, we're experiencing the following issue: the volume of audio increases when published for video output. In this project, text-to-speech audio is inserted. The exported video starts quietl...
storyline 360
RebeccaZinn's avatar
RebeccaZinn
Community Member
4 years ago

I wanted to add to this thread that I am experiencing the same issue and my video is not from a screen recording. I inserted a professionally created VO audio file MP3 over my storyline build, the audio in the file is perfect on its own and when played while authoring. But every time I publish to video it gets louder and louder throughout. I've played with a few settings and it does it every time. Would love to know what is causing this. I'm going to have to screen capture the module in preview mode in order to create an MP4 without this issue. 

AndreaKoehntop-'s avatar
AndreaKoehntop-
Community Member
4 years ago

Hi Rebecca, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are experiencing with your audio getting louder when publishing to Video.

It would be helpful if you could share your audio file with us either publicly here, or privately in a case so we can investigate further? We will delete it from our systems when troubleshooting is complete. 

  • JordanGlaski's avatar
    JordanGlaski
    Community Member
    4 days ago

    Other user here ... I'm not in a position to share the audio file I'm working with, but I can confidently report that this is still an issue.

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      10 hours ago

      Hi JordanGlaski! Thank you for letting us know that you're running into this bug as well! Our team has prioritized other bug fixes for Storyline 360 releases but I'll be sure to update this thread if the fix for this bug is shipped in an upcoming release!