Forum Discussion
EricSantos
2 years agoStaff
Hello Jonathan,
I'm sorry you're running into this issue with uploading audio files; I'm happy to help! We can start by checking if you're working on your local drive; working on a network drive can cause erratic behavior. If the problem still happens, try these steps to fix possible installation issues.
We'd be glad to investigate further if the problem persists. You may share the affected Storyline project and audio file here or privately in a support case so we can take a look at what factors cause it, including file size. We'll delete it when we're done testing.