Audio issues in Presenter 360

I've been facing audio issues with Presenter 360 since I installed it a few days ago. I am able to import audio and I can hear it when I preview the slide however, the audio is not audible in the narration window or the audio editor. I have changed my system settings to 16 bit 44100 HZ. I have uninstalled and reinstalled. Every troubleshoot process in the book I have tried it. Randomly somehow it worked for a bit yesterday. I took a break for a bit saved and closed and when I resumed, no audio again played around with my system settings again and miraculously it worked for a bit again. I signed off for the day and then today after logging into my laptop I find that the audio isn't audible again, the system settings are the same. It doesn't work even when I change the settings. Please help me.