Forum Discussion
Audio loops when published to Storyline Reviewd360
Hello Steven,
Yes, it has been tested on other devices. It only repeats using the HP Z-Book Fury. This is a client specific device. When I test on my PC trying various browsers I cannot duplicate the issue. I published 3 different courses and the audio repeats in each course. I have not tried to import into a new Storyline file. Also, do you know how I can make sure my version of Storyline is the most current. I open it and it does not ask me to upgrade. I want to make sure I have the most current version.
Thank you for your help. I'm trying various things like adding a trigger to force the audio to stop. Compressing the audio, and asking another person to publish the course.
Nadja
Hello Nadja,
Can I ask if your client's device meets the system requirements needed to properly view Storyline 360 published courses? If they do, try asking your client to view your courses using their browser's private or incognito mode. This will allow the browser to open the course with caching and browser extensions all disabled, and doing so will help isolate if one of those was the cause of the behavior.
If the issue persists, open a case with our support team here so we can take a closer look at what's happening.
