Forum Discussion
Audio not working during Preview
Audio won't play when previewing content? Its making it really difficult to time the animation of objects. The audio on my system is fine and this feature was working until this morning (I finished up a course just last night). It works just fine when in editor, also works when published. Things I've done:
- I'm working of my c:
- Uninstalled SL2, reinstalled it - no luck
- Deleted the audio, inserted new audio - no luck
- Followed the advice of the most recent post on the issue I could find
- https://community-lb.articulate.com/discussions/articulate-storyline/audio-won-t-play-when-i-preview-a-slide
- https://community.articulate.com/discussions/articulate-storyline/can-t-hear-any-audio-in-my-storyline-360-projects-now
28 Replies
No version of SL is working right now. SL2, SL3 nor SL360
Update - I fixed it. Here's a short video rather than write an essay
Thank-you for posting this. I tried resetting the default speakers, but unfortunately, it didn't work on my sound issue (audio ok in audio editor, but not in playback/preview). Closing and re-opening Storyline fixed it, but now Storyline has twice given me the "Storyline is not working and needs to close" error.
Wow George! Thanks for sharing all of this. From your issue, to your troubleshooting and solution. Sorry you worked so long at this, but you are gonna be somebody's lifesaver.
Hello,
I only recently updated my Articulate SL2 to the latest version. I am experiencing this error as well. I followed the instructions on your video, but that did not fix the problem. I have followed the other suggestions (delete/reinstall SL2, deleting/adding audio, checking flash), but that did not work.
I use tempshare to preview/share my Articulate projects, and when I tried to view the project there the sound didn't come there either (tempshare link: http://tempshare.articulate.com/)
Any help would be appreciated. Thank you,
Sarah Beach
Hi Sarah,
The audio issues above were specific to previewing content, so if your audio is not playing in the published output that sounds like something different. Can you share a copy of your .story file and the link you got from Tempshare? Than we can test out previewing/publishing it and how your link behaves on our end too.
Hello Ashley,
This morning I sent a tempshare file and the other person was able to hear it. So it seems the issue is with my computer, but it is not the issue with Realtrek Digital Audio that George outlined in his video. Sorry, I should have thought to do that earlier.
Anyway, I have attached snipets of my Sound options in Articulate and my Playback devices to show it is not the error George outlined. I have informed my IT as well because this might be an issue with my computer. I will let you know what IT says. Thank you,
Sarah Beach
Sarah, did you have a look at the video I posted? I found that SL can sometime get confused with the audio outputs - especially if you have more than one set of speakers. My issue appeared after a fresh install, to fix another issue and once I plugged my microphone in. Unbeknownst to me, my system has five sets of speakers (Webcam, internal motherboard speakers, my external speakers, a "speaker for bass and my Yetti Mic). SL used my external speakers for normal playback but my bass channel for preview. The video I posted shows how I fixed it.
Ignore that - I just saw your post! Hope you fix it.
It turns out that the audio driver in the dock that I plug into was interfering with the playback. You can delete my posts if you'd like, since it's super specific to my set up. Thank you for your help,
Sarah Beach
No worries Sarah and no need to delete. I appreciate you sharing your experience and resolution.
