Forum Discussion
Audio Preview Issue in Storyline (Windows 11, x64)
Hi there, I am also experiencing a very similar issue that I'm wondering if its related?
I have a new work laptop - Windows 11 x64.
There were two updates performed recently, one with Storyline, one was a system update and since then I have not been able to hear AI preview audio or play sound from my media library either in Storyline.
I am wondering if this issue may be related (it could definitely be a user error too) as I have no other issue with sound on any other app on the laptop.
Hi HelenSmith-8caa,
Thanks for jumping in here and sharing what you’re seeing! I understand how this could cause confusion, especially since everything else seems to be working as expected.
Since you’ve already reached out to our Support team, you’re in the right place. It looks like they’ve started with some good initial troubleshooting steps like repairing Storyline and clearing the cache, which often helps with unexpected behavior like this.
Given that your experience closely matches Cory’s, it’s helpful that both cases are being looked at. One thing to keep in mind is that preview playback in the AI Text-to-Speech window and Media Library uses a slightly different process than timeline playback, so issues like this can sometimes be tied to system-level updates or environment-specific factors.
If you haven’t already, I’d recommend continuing to work with the support engineer on your case and sharing any updates there. If the issue persists after those steps, they may want to take a closer look at logs or environment details to narrow things down further.
We’ll keep an eye on this thread as well in case there are broader patterns or updates to share.
