Forum Discussion
Audio starts over instead of continuing
Hi everyone,
I experience the following problem when I publish my project on an LMS platform and I open it in Chrome or Edge.
When I switch to a new browser tab/window the slide and the audio pa...
Hi Renáta,
Welcome to the E-Learning Heroes community!
I understand you're experiencing an issue with the audio restarting, but the timeline resumes after returning to a course when published for LMS. I'm sorry to hear that you've hit this snag, and I'm happy to help troubleshoot! I'd like to ask a few clarifying questions to start.
- Are you only seeing this issue in the published output, or does it happen in preview mode as well? You'll also want to check that you're using the most up-to-date version of Storyline 360.
- Have you tried clearing your browser cache or using an incognito window?
- Have you tried testing your course in SCORM Cloud? If the course plays as expected, then I suggest that you reach out to your LMS provider to troubleshoot the issue. They'll know how best to help with LMS-specific problems.
If it doesn’t work in SCORM cloud, I'd be happy to take a closer look at your file to investigate what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!
Hi Kelly,
Thank you very much for your help. I got in contact with our LMS provider and they know what causes the problem. We found a way how to make it work. :)
Thank you again for your kind help.
Best,
Renáta
Hi. I am also facing the same issue in the client LMS. Please share the solution.
Hi, I don't really know the solution, because our LMS provider solved the problem. But as I remember the problem was connected to the "HTTP Range Request". This range request should be supported by the used browser and the LMS platform. I hope this helps.
