Forum Discussion

MichaelMilroy-3's avatar
MichaelMilroy-3
Community Member
7 years ago

Audio/Animation Out of Sync When Published (Storyline 360)

I haven't found a discussion on this yet so I'm posting. Need a solution incredibly fast. I've been using Articulate Storyline 360 for years and have never had this problem until the last couple d...
storyline 360
MackenzieAllen's avatar
MackenzieAllen
Community Member
5 years ago

Hi, I am having the same issue with all of my files when I publish to the review site, and when publishing as a SCORM file. The animations are synced perfectly with the narration in Storyline, but when it is published, the syncing is off by several seconds. The syncing issue seems to change each time I republish for review, where some slides will have corrected themselves without me doing anything, while other slides seem to get worse. Could this be an issue with the number of times I publish or save? Should I try resaving the file and republishing it as a new review item (however, this would change the link that people continually use, which I would like to avoid). Any tips would be greatly appreciated. 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    5 years ago

    Thanks for reaching out, Mackenzie!

    I'm sorry to hear your animations aren't syncing after publishing to Review 360 and your LMS. Happy to help troubleshoot!

    Is this only happening with one specific Storyline file? If so, I'd start by importing the slides into a new blank Storyline file, then republish to Review and your LMS to see if that helps.

    NOTE: You'll want to make sure you select the Publish a new version of an existing item option when republishing and select the correct course from the dropdown. This way, the shared link won't be affected:

    If you still see issues with the animations, connect with one of our support engineers here so they can lend a hand!