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cynthiaLyons's avatar
cynthiaLyons
Community Member
2 years ago
Solved

Background music ends before audio narration ends

I have background music on the base slide of my project that I want to play until the end of the project. This project has 2 layers. The background music ends roughly 10 seconds before the audio narr...
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hi cynthiaLyons!

    Thanks for reaching out and sharing your file!

    I was able to replicate the behavior you described. Despite adding Triggers to stop the Background Audio, it still persisted. I would like our support engineers to have a closer look at this design, so I've opened a support case on your behalf.

    You're in excellent hands troubleshooting with them and they should be connecting with you via e-mail, shortly!

  • cynthiaLyons's avatar
    cynthiaLyons
    2 years ago

    Thank you, Steven.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi cynthiaLyons!

    Thanks for reaching out and sharing your file!

    I was able to replicate the behavior you described. Despite adding Triggers to stop the Background Audio, it still persisted. I would like our support engineers to have a closer look at this design, so I've opened a support case on your behalf.

    You're in excellent hands troubleshooting with them and they should be connecting with you via e-mail, shortly!

    • cynthiaLyons's avatar
      cynthiaLyons
      Community Member
      2 years ago

      Thank you, Steven.