Forum Discussion
Blank White Page and/or Content is loading
Hi All,
We are experience sporadic issues of "Blank White Page" or text saying "Content is loading" with our exported scorm in our LMS system (Kineo/Totara).
Having tried many different browsers...
@Christopher Santos,
We just asked the user who was having the White Screen issue to test this on ScormCloud, it did indeed work fine. We will raise a ticket with out LMS provider.
Out of interest, would you be able to hazard any guesses around reasons for this with your experience in potentially many different LMS systems, for me I would say server/database communication maybe.?
Hi Ted,
This could be the result of your course reaching its suspend limit (which is what LMS systems use for resuming a course). I've read in Totara forums that this can sometimes be the case. This might not be likely the case since you are seeing the issue happen with SCORM 2004 too. As you said, the issue might be related to communication between the client computer and the server/database.
It may help your LMS provider if they can see the debug log from your course. You can check out this article for more information on how you can do this.
