Forum Discussion
Block Template in Rise 360 not working
I went to use a block template that I created in another course and it never downloads. I do work in a team environment. I haven't had this issue before. It loading icon keeps going in circles.
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I'm having the same issue. I've tried refreshing the browser and clearing the cache on Chrome, but no improvement. It works for courses that I've built from the start, but not in a course in a team folder that was begun by somebody else.
Hi Sean!
Sorry to hear you've run into this setback!
Thanks for sharing the troubleshooting steps you've tried so far. Since a fix was released for this bug recently, I've opened a support case on your behalf so our support engineers can look into this issue further. They should be reaching out to you via e-mail shortly!
We can continue troubleshooting through your case to help keep all information in one spot.
