Forum Discussion

RenéCyber's avatar
RenéCyber
Community Member
9 months ago

Blurred Image in Engage interaction when published

Hi, I have a certain problem when Engage interaction are published. Sometimes the image that was inside came blurred. When some other don't. Is there a particular reason ? all my parameters are set ...
Engage 360
Studio 360
RenéCyber's avatar
RenéCyber
Community Member

Hi,
I always use Google Chrome and sometimes it's blurry and some other time not.

  • They are not blurry when previewing the slide in Engage 360. Just during the published output (and I put the best quality in the parameters).
  • It's is sometimes blurry in Review 360 and also in the LMS.
  • For exemple in this Review 360 at point 2.3 or 3.3.1, it is blurry. But in my LMS, the same slide, it not blurry using Chrome, and my collegue, in the LMS, it's blurry (she's using microsoft Edge). 

    So I don't really understant why exactly.

 

JoseTansengco's avatar
JoseTansengco
Staff
8 months ago

Hello Poste Capsule,

Thanks for the additional information! I'd like to check if the resolution of your images compared with the size of your interactions could help explain why your images are turning out blurry.

Would you be willing to share a copy of your Engage 360 project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

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