Forum Discussion
I'm sorry to report that I see no difference in image quality. They are still blurry. Bring in the holy hand grenade.
Really sorry to hear this, Randy!
Can you please send us a copy of (1) your .story project file and (2) the original image file?
We've essentially stopped touching images upon publish unless you explicitly ask us to reduce quality, so we'd love to take a closer look at what might be going on here!
- RandySimmons13 years agoCommunity Member
Hi,
I am unable to send a storyline file as it is too large for our restrictions. I have attached the original image and a link to the review 360 file.
https://360.articulate.com/review/content/53fe95e8-2eb6-497e-b6fc-f6b3c75478ed/review
Hope this helps. Thanks!
Randy Simmons, M.Ed., CRCR
Senior Revenue Cycle Solutions Educator
randy.simmons@experianhealth.com
(239) 777-9673 cell
http://www.experian.com/health
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healthcare for all- Justin3 years agoStaff
Thanks for your reply, Randy.
The send us hyperlink in my previous reply was linked to a Support Case submission form so that you don't need to (1) share private content in a public forum or (2) submit a large .story project file via email. You may want to click the View button at the bottom of this notification email message so that you can edit your private information out of the E-Learning Heroes community. 🙂
No worries, though! I have submitted a Support Case on your behalf and my team will reach out to you directly with an upload link so that we can help you troubleshoot. At first glance, it looks like you may be scaling a larger screen capture down to a much smaller image on the slide (which may cause blurriness), but we'd love to take a closer look with you. Expect to hear from us very soon!