Forum Discussion

WendySpires's avatar
WendySpires
Community Member
5 years ago

Bookmarking/Resume not working in CHROME

I have had a few client complaints come in stating that they exited their courses properly and therefore should have bookmarked, but it is starting the user at the beginning when it is re-launched. ...
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TimTran-aa03125's avatar
TimTran-aa03125
Community Member
5 years ago

Hi Vincent,

Thank you for getting back to us on this. We figured out a "temp" solution. The reason why it's temp is because it's odd. 

For us to get it working on PCs that didn't have the "resume" feature working, we changed the Chrome bowser settings. In the general settings, there is a "Clear cookies and site data when you quit Chrome" option. Once we enable it, those PCs can now resume.

The reason why it's odd is because we didn't need to do this on some of the PCs that have the "resume" feature working. So if anyone is having issues with the resume feature on chrome, we recommend trying to enable that option in the Chrome browser settings.

Cheers,

-Tim 

VinceScoma's avatar
VinceScoma
Community Member
5 years ago

Hi Tim,

I appreciate you sharing this workflow with the community! I am glad to hear that clearing the cache and adjusting the Chrome browser settings resolved the issue. 

If you do run into this resume issue again, please let us know!