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MarieIrisDucour's avatar
MarieIrisDucour
Community Member
16 days ago

Bugs on storyline - previews and export not working

Hello, 

I am currently in training and need to work on Storyline to create a project. I bought especially a PC with the features mentioned as necessary on articulate's website to use Storyline and I downloaded the July 30, 2024 version and when I work on a project the previews are never displayed and I take extreme times to export a project (1h30 for a simple 5 slide quiz). 

Is this a version problem? Should I uninstall and reinstall the application in another version?

Thanx a lot for your help I need to be able to work on Storyline  so that I can finalize my project and obtain my training certification. 

storyline 360
  • JHauglie's avatar
    JHauglie
    Community Member
    15 days ago

    This sounds like it could be caused by a number of factors. I would suggest that you uninstall the software, then reinstall it. Make sure you are not trying to install any components to a shared network location (put everything in your C:\ drive).

    If the problems continue after you do this, I would reach out to Articulate and open a support case.

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